Information technologies have penetrat! almost all areas of business and internal processes today.
In recent years, the so-call! robotization, also known as RPA technology, has been gaining momentum. Most often, the technology is us! in automation systems for control and management and systems for working with customer requests.
If there are enough materials on the second topic on the Internet, then there are noticeably fewer on bulk sms canada the first. In this article, we will cover the topic of automation of control using RPA and provide real cases from our
Management automation tools
First, let’s look at what arsenal and management of automation tools companies have today.
ERP или Enterprise Resource Planning
In simple terms, it is a planning system at an enterprise. It ensures automation of most the robot will become your eyes and hands. how does it work? of the company’s processes, including financial, logistics and production. Such a system is often implement! by large manufacturing companies and corporations.
CRM/SFA
CRM (Customer Relationship Management) and SFA (Sales Force Automation) are systems for interacting with clients, customers, and everything relat! to sales.
33% of employees are forc! to work during illness and vacation.
First, let’s look at what arsenal of management automation tools companies have today.
BPMS
Business Process Management System is a tool
Each of these systems is already part of the idea of automating business processes, and companies singapore lead that implement them go through a long (and often expensive) path to their implementation and further modifications to changing processes. The specifi! systems allow you to establish management processes, and have the ability to build summary reports and configure SLA for passing key points and process indicators.